Delivering ITSM Insights & Resources to Help You Succeed

White Papers

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29 Questions to Ask Before You Invest in SaaS ITSM Software

Are you comparing SaaS ITSM solutions? Make sure you're addressing the right issues with this comprehensive question list and guide.

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Boost Your Service Desk with These New Ticket Prioritization Strategies

Discover a new and more effective way to prioritize support tickets with this guide complete with details into our research.

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Vivantio Values Security

Read this full guide into Vivantio's security policies and practices.

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Why True SaaS Beats On-Premise and Hybrid Delivery

Make sure you know the differences between SaaS and on-premise delivery options with this full guide.

Reports

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2020 Survey: Self Service Strategies

In partnership with Service Desk Institute (SDI), we looked at the impact of self-service on service teams and customers, across a variety of organizations.

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The State of Service Desk Strategy

Created in partnership with Service Desk Institute (SDI), this report covers how service desks prioritize and create their own operational strategy.

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The State of IT Service: UK Housing Associations

How does the UK Social Housing market affect how IT service teams operate? Find out with this exclusive report.

Webinars

Using FLEXBridge™ to Create the Future of CX

Discover how FLEXBridge™, allows for seamless integration with virtually every other essential tool and helps create a CX ecosystem that can put you at a competitive advantage.

Rethinking Customer Service in 2021

In this webinar, you'll discover how a Service Optimization Solution can put you in an "uncatchable" competitive position for the foreseeable future.

Using ITIL for Optimized Customer Service

This webinar will cover the evolution of ITIL and ability to adopt ITIL for non-IT services specially around customer service management and ITSM.

Refining and Automating Processes

Listen in to the webinar as we cover service automation best practices and how automation can improve service desk performance.

Case Studies

Vivantio Gives Greenbrier Companies a Flexible Zendesk Alternative

Read how a global rail leader implements prioritized customer service management with popular self-service capabilities - setting off a company-wide trend.

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Annata Uses Personalized Self-Service to Streamline Customer Service Experience

Read how Vivantio supports and enhances Annata's external customer service experience through self-service and ITIL principles.

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American Enterprise Utilizes Vivantio ITSM Tool Across Multiple Service Teams

Explore how a growing mutual insurance provider increases efficiency using Vivantio's flexible and easy-to-use ITSM software across multiple service teams including HR, Facilities, Marketing and Legal.

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SCP Health Improves Business Flow with Vivantio’s ITIL-based ITSM Platform

One of the largest and fastest-growing healthcare organizations in the U.S. reveals how Vivantio's ITSM software helps the organization follow ITIL standards and streamline their business processes.

FEATURED WHITEPAPER

B2B Customer Service Transformation Guide

Businesses that adopt a customer-centric strategy see every other aspect of their business benefit exponentially. If you're not already making progress, the gap could prove fatal.

White Papers

Reports

Webinars

Case Studies

White Papers

29 Questions to Ask Before You Invest in SaaS ITSM Software

Boost Your Service Desk with These New Ticket Prioritization Strategies

Vivantio Values Security

Why True SaaS Beats On-Premise and Hybrid Delivery

Reports

2020 Survey: Self Service Strategies

The State of Service Desk Strategy

The State of IT Service: UK Housing Associations

Webinars

Using FLEXBridge™ to Create the Future of CX

Rethinking Customer Service in 2021

Using ITIL for Optimized Customer Service

Refining and Automating Processes

Case Studies

Vivantio Gives Greenbrier Companies a Flexible Zendesk Alternative

Annata Uses Personalized Self-Service to Streamline Customer Service Experience

American Enterprise Utilizes Vivantio ITSM Tool Across Multiple Service Teams

SCP Health Improves Business Flow with Vivantio’s ITIL-based ITSM Platform

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