Vivantio Resources

White Papers

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29 Questions to Ask Before You Invest in SaaS ITSM Software

Are you comparing SaaS ITSM solutions? Make sure you're addressing the right issues with this comprehensive question list and guide.

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Boost Your Service Desk with These New Ticket Prioritization Strategies

Discover a new and more effective way to prioritize support tickets with this guide complete with details into our research.

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Vivantio Values Security

Read this full guide into Vivantio's security policies and practices.

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Why True SaaS Beats On-Premise and Hybrid Delivery

Make sure you know the differences between SaaS and on-premise delivery options with this full guide.

Reports

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2020 Survey: Self Service Strategies

In partnership with Service Desk Institute (SDI), we looked at the impact of self-service on service teams and customers, across a variety of organizations.

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The State of Service Desk Strategy

Created in partnership with Service Desk Institute (SDI), this report covers how service desks prioritize and create their own operational strategy.

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The State of IT Service: UK Housing Associations

How does the UK Social Housing market affect how IT service teams operate? Find out with this exclusive report.

Webinars

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Refining and Automating Processes

Listen in to this webinar as we cover service automation best practices and how automation can improve service desk performance.

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Mastering IT Service Management Metrics with Effective Reporting

Check out this webinar as Vivantio and SDI's David Wright explains how service teams can get the most value from effective reporting.

Case Studies

Vivantio Gives Greenbrier Companies a Flexible Zendesk Alternative

Read how a global rail leader implements prioritized customer service management with popular self-service capabilities - setting off a company-wide trend.

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Annata Uses Personalized Self-Service to Streamline Customer Service Experience

Read how Vivantio supports and enhances Annata's external customer service experience through self-service and ITIL principles.

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American Enterprise Utilizes Vivantio ITSM Tool Across Multiple Service Teams

Explore how a growing mutual insurance provider increases efficiency using Vivantio's flexible and easy-to-use ITSM software across multiple service teams including HR, Facilities, Marketing and Legal.

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SCP Health Improves Business Flow with Vivantio’s ITIL-based ITSM Platform

One of the largest and fastest-growing healthcare organizations in the U.S. reveals how Vivantio's ITSM software helps the organization follow ITIL standards and streamline their business processes.

FEATURED WHITEPAPER

Why True SaaS for ITSM Beats On-Premise and Hybrid Delivery Options

White Papers

Reports

Webinars

Case Studies

White Papers

29 Questions to Ask Before You Invest in SaaS ITSM Software

Boost Your Service Desk with These New Ticket Prioritization Strategies

Vivantio Values Security

Why True SaaS Beats On-Premise and Hybrid Delivery

Reports

2020 Survey: Self Service Strategies

The State of Service Desk Strategy

The State of IT Service: UK Housing Associations

Webinars

Refining and Automating Processes

Mastering IT Service Management Metrics with Effective Reporting

Case Studies

Vivantio Gives Greenbrier Companies a Flexible Zendesk Alternative

Annata Uses Personalized Self-Service to Streamline Customer Service Experience

American Enterprise Utilizes Vivantio ITSM Tool Across Multiple Service Teams

SCP Health Improves Business Flow with Vivantio’s ITIL-based ITSM Platform

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