Increased Customer Expectations
73% of B2B executives say that customer expectations for more personalized experiences is higher now than ever.
– Service Optimization Solution Series –
Did you miss it? Recording is available.
ITIL has been instrumental in the evolution of ITSM over the last 40 years and the improvement of service management for IT services. But service management is no longer solely the domain of ITSM.
This webinar will cover the evolution of ITIL and the ability to adopt ITIL for non-IT services specifically around customer service management, enterprise service management and IT service management.
In this webinar, we covered:
Stephen is Principal and Content Director at the ITSM-focused industry analyst firm, ITSM.tools. Along with being an independent marketing content creator and frequent blogger on the topics of IT and IT service management, he also presents on the challenges and opportunities for service management professionals.
A 25-year IT veteran and Chief Operating Officer of Vivantio, Andy brings both a strong software development background and deep knowledge in IT service management.
Now, more than ever, customer delivery and service teams need the tools to do more than just incident management resolution - they need to deliver service, support, cross-sell and upsell customers by delivering a superior customer experience.