Service desks are at the centre of it all, and their involvement in building strategies is critical.
Establishing a service strategy is a critical part of service desk operations. It transforms objectives and goals into actionable plans and processes.
In partnership with Service Desk Institute (SDI), we surveyed mid-level and enterprise service desks. Learn how different service teams:
- Assign responsibility for service desk strategy
- Update their strategy to align with business goals
- Communicate their strategy to other parts of the business
Download your free copy of the full report to see how the rest of the industry implements service strategy.