18 Blog_Creating-An-Effective-Self-Service-Strategy


The State of Service
Desk Strategy





Service desks are at the centre of it all, and their involvement in building strategies is critical.


Establishing a service strategy is a critical part of service desk operations. It transforms objectives and goals into actionable plans and processes.

In partnership with Service Desk Institute (SDI), we surveyed mid-level and enterprise service desks. Learn how different service teams:
  • Assign responsibility for service desk strategy
  • Update their strategy to align with business goals
  • Communicate their strategy to other parts of the business
Download your free copy of the full report to see how the rest of the industry implements service strategy.