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The State of Service Desk Strategy
Service desks are at the centre of it all, and their involvement in building strategies is critical.
Establishing a service strategy is a critical part of service desk operations. It transforms objectives and goals into actionable plans and processes.
In partnership with Service Desk Institute (SDI), we surveyed mid-level and enterprise service desks. Learn how different service teams:
Establishing a service strategy is a critical part of service desk operations. It transforms objectives and goals into actionable plans and processes.
In partnership with Service Desk Institute (SDI), we surveyed mid-level and enterprise service desks. Learn how different service teams: