Are you sensing that your service desk might be in trouble? There are many threatening issues out there that can wipe out your team if you aren’t careful. But, there are also many evolving ITSM strategies you can incorporate into your service arsenal to become a real hero for your team.
In this recorded webinar, get lessons directly from the bespectacled IT crusader George Spalding, executive vice president at Pink Elephant. You will learn about future service desk superpowers you can use to boost performance like:
Enhancing vision with intelligent service KPI reporting
Increasing strength with iterative process design
Running faster with superior service automation processes
Increasing agility by incorporating lean practices