Rethinking Customer Service in 2021

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Rethinking Customer Service in 2021

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Warning: This webinar might disrupt your 2021 thinking in a big way...

...but in a fast-moving 50 minutes you'll understand why a Service Optimization Solution could put you in an "uncatchable" competitive position for the foreseeable future.

The first part of the presentation outlines precisely what's at stake for your organization, while the second half focuses on what it takes to pull off a Service Optimization initiative—and why it's well worth it. (Yes, we're talking specific ROI calculations!)

In this webinar, hosted by Greg Rich, CEO and Alexis Mackie, Customer Success Manager of Vivantio, you will understand several new concepts for: 

• Driving efficiency within your service teams
• Reducing the cost of delivering a service
• Improving service (and CSAT)
• Improving availability
• Mitigating risks
• Retaining customers …and more. 

 

Discover Practical Service Optimization Strategies

In less than an hour, you'll grasp the long term value in implementing: 

•  Self-service configuration and ticket routing
•  Load-balancing strategies and practices
•  Optimized workflows and business rules
•  Proactive vs. Reactive service for improved CX

Is it worth it? (Calculating the value of Service Opimization) 

Tying metrics like customer satisfaction (CSAT) to as many upstream influences as you can, will enable you to see areas for improvement and investment—as well as tracing back the causes of underperforming KPIs.

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