The results are in. Our research shows how you can improve ticket performance by 10%.
We profiled real-life mid-level and enterprise service desks to determine how to get the business value from ticket prioritization. Learn more about each element of our research including:
- ITIL ticket prioritization best practices
- Multiple ticket weighing scenarios
- Comparing prioritization algorithms against SLA targets
Download your free copy of our complete guide to improve your ticket performances.