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WHITE PAPER

Boost Your Service Desk with These New Ticket Prioritization Strategies

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The results are in. Our research shows how to improve ticket performance by 10%.

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We profiled real-life mid-level and enterprise service desks to determine how to get the business value from ticket prioritization. Learn more about each element of our research including:
  • ITIL ticket prioritization best practices
  • Multiple ticket weighing scenarios
  • Comparing prioritization algorithms against SLA targets
Download your free copy of our complete guide to improve your ticket performances.